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Case Study

Increased client's engagement with patients and pharmacists

Client Background

Our client is a US-based healthcare technology company that helps the communities in transforming the way they take care of themselves.

Client Need

  • The client wanted to integrate with a middleware receiver, McKesson CPS so that the middleware client i.e. Pharmacists can enroll the patients into the client’s program, receive their health details and send push notifications to the pharmacists to follow up with patients when certain criteria are met
  • The client wanted to create a generic middleware in order to roll out the solution to other clients and receivers

Our Solution

  • The client had an application where individuals can register and receive their health check-in information
  • We designed and implemented a middleware solution between the Client’s application and Mckesson CPS System in order to manage the program and interface between the two systems.
  • The user details from the Kiosk systems are sent to pharmacists which in turn enrolls the individuals to the client’s CPS middleware pushes patient updates into middleware, receives patient data updates from middleware finishes the enrolment process, sets up notification alerts to the middleware clients.

Key Benefits

  • Due to the integration, the client allows their partners to:
  • Engage with patients for better outcomes
  • Drive at-risk patients to the pharmacy
  • Find at-risk populations and become their partner in health
  • Use client’s marketing channels to promote products and programs of client’s clients

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