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Superior Customer Experience in the Care Delivery Continuum – Payer Imperatives

Empowering Payer Organizations to be Custodians and Orchestrators of Health

Innovations in technology & business models present opportunities for Payers. Are you ready?

Major shifts in societal, economic, environmental and business activities underpin today’s strategic priorities for healthcare industry. For payer organizations, these priorities need to strike the right balance between growth, efficiency, resilience and adaptability, in order to remain competitive and relevant among the uncertainties of market.

Payers ought to be digitally agile in order to align with the constant innovations in technology and business models. They also need to objectively identify and adopt the digital levers that provide maximum acceleration with desired business outcomes.

Our clients turn to us to help them remain nimble and respond to the industry trends:

Accelerate membership growth

Outcomes: Greater market share, Improved CMS Star Ratings, Personalized products, Marketing efficiencies, Reduced member-acquisition-costs

Drive Unified Customer Experience

Outcomes: Higher CSAT, Higher NPS for members and provider, Membership & revenue growth

Gain efficiencies in Core Administrative Operations across Value Chain

Outcomes: Faster and efficient workflows, reduced administrative costs, Transparency in end-to-end transaction processing

Improve clinical efficiencies and drive greater adoption of Value based care

Outcomes: Improved population health, Effective care management, Reduced clinical costs, Reduced clinical complexities

Effective use of member health data to improve health outcomes

Outcomes: Network adequacy and performance, Payment accuracy, FWA prevention and management, Clinical decision accuracy

Big Data Consulting

Integrated Delivery Networks

Big Data Consulting

Healthcare Engagements

Big Data Consulting

Years in Payer Services

Payer organizations connect with us for our experience on payer domain combined with expertise on digital product engineering to help them strategize their digital transformations, execute at scale with quality and accelerate time-to-market for their service offerings.  

With our 20+ years’ experience in healthcare industry, we enable organizations stay ahead of the curve on digital maturity.

Capabilities and Solutions

Big Data Implementation

Membership Growth (Medicare Advantage Focus)

Big Data Implementation

Intelligent Process Automation

Big Data Implementation


Big Data Implementation


Big Data Visualization

Data Engineering

Big Data Implementation

Contact Center Modernization

Big Data Visualization

Member Experience Transformation

Big Data Consulting

Clinical Review & Decisioning

Big Data Implementation

Fraud, Waste & Abuse – Identification & Prevention

Big Data Visualization

Health Cloud

How We Make a Difference

Process reengineering & transformation roadmap

Digital Product Engineering with product-oriented delivery teams

Accelerate time-to-market of products and services

Platforming of products and solutions – Achieve scale with speed & quality

Some of Our Key Partners

Meet Our Leaders

Roshan Uttangi

Roshan Uttangi

Segment Head, Payers

Anirvan Acharya

Anirvan Acharya

Solutions Head, Payer & Digital Health

Connect with our Healthcare Payer Practice


    Blogs & Insights

    Digital Twins in Healthcare: Towards the Mirrored Reality

    Can you imagine a scenario where health emergencies can be predicted well in advance and life-saving procedures and medications expedited? Or a case where early stage clinical trials lead to more promising paths for drug discovery? Research on the concept of digital twins suggests that it has the potential to revolutionize healthcare. Find out more in this interesting blog.

    Learn More

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    Talk to us and know how our over two decades of experience and a strong global presence can transform your business.


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