2400 Meadowbrook Parkway, Duluth, GA 30096 | +1 770-493-5588 Follow Us
Select Page

Implemented a chatbot to fetch data

 

Client Background

The client is a leading technology equipment manufacturer and supplier.

Challenges

  • The client wanted to overcome the limitations of their current infrastructure.
  • Wanted on-demand insights using an interface that is not technically daunting for customer service representatives.
  • Needed a way to make searching for data easier even for those with limited knowledge of how set queries into a database.

Solutions

  • Developed a chatbot using IBM Watson development framework and integrated it with their web.
  • Used IBM Watson’s internal NLP algorithm and parser to identify the intent and entities in the entered text input in the interface that customer care representatives use to identify the issue.
  • Constructed HiveQL queries from the NLP algorithm output.
  • Used Webhook to connect to the database and retrieve query results.
  • Formatted retrieved data that would be presented to the customer care executive.

Tools & Technologies

Python, IBM Watson, Hortonworks, Hive

Key benefits

  • Customer care executives can fetch a specific set of insights by interacting with the bot in plain English.
  • Insights available on-demand leading to better analysis and quicker resolution.
  • Improved customer experience and better utilization of resources.
  • Easy integration with existing infrastructure leading to no extra cost or process changes.
Key Benefits - Chatbot Integration to CRM - Manufacturing

    captcha

    Services

    Digital Product Engineering

    Cloud Services

    Data & Analytics

    Intelligent Automation

    Cyber Security

    Build Operate Transfer

    Talent Solutions

    Industries

    Banking & Financial Services

    Communication, Media
    and Technology

    Energy and Utilities

    Healthcare

    Life Sciences

    Manufacturing

    Retail

    Transportation and Logistics

    Travel & Hospitality

    Innovation @ Work

    Blogs and Insights

    Research and Whitepapers

    Case Studies

    Company

    About Us

    Leadership

    Strategic Partnerships

    Office Locations

    News and Events

    The Foundation

    Careers

    Open Positions

    Life @ Innova Solutions
    Candidate Resource Library

    Let's Connect