Millennial customers are impatient. They find it frustrating when they have to wait indefinitely to get a response from brands, businesses, or even their employers. Businesses need to solve this pain point and be able to respond instantly or risk losing out on a customer. This rising customer demand for immediate assistance 24/7 has put the businesses under immense pressure. Even a 2-minute delay in responding is as good as having a gateway to competitors. Add to this, the need for customers to be provided with consistent yet personalized service across diverse channels, businesses need to reinvent the way they engage and interact with customers.
Innova Solutions builds AI chatbot solutions, which harness the power of Natural Language Processing to understand the nuances of customer communication. Cutting-edge design and development capabilities backed by our strong AI practice make us an exceptional figure in custom bot community. We develop and train high-quality AI-powered chatbots with great conversational abilities, context-sensitivity, and personality traits to please your customers.
Chatbot Development Platforms
- Amazon Lex
- IBM Watson
- Microsoft Bot Framework
Our expertise helps firms to unlock business value with bots. By improving customer experiences, we increase customer satisfaction scores as well as sales and retention. The improved volume handling capabilities of our conversational AI bots also reduce operational costs drastically.
- Trained and certified pioneers on the Microsoft Bot framework through deep-dive training sessions and hands-on development
- Advisory services for bot realization, bot roadmap identification, applicability analysis, ideation, blueprinting and bot framework implementation, bot development
- Strong COE team for best practices, adherence to standards, market research, knowledge sharing.
- Empowered customers with contextualized and personalized bot solutions across verticals and business scenarios
- Large repository of reusables and accelerators including intents, utterances, feedback dialogue for creating bot solutions.