USA
Belgium
France
UK
Australia
India
Singapore
Client Background
Client Need
The client sought to automate the tracking of shipping statuses, rate lookups, and capacity services. Currently, these tasks relied heavily on manual data entry from various 3PL customers, websites, and internal systems. This labour-intensive approach not only increased the risk of human error but also led to delays in receiving and disseminating critical information.
Our Solution
We deployed a robust RPA solution using Kofax Kapow to automate over 250 routine logistics tasks. These software robots can:
- Extracted relevant data from various sources, including logistics provider websites, PDFs, Excel files, and XML files.
- Automatically populated extracted data into designated destinations like databases, spreadsheets, and PDFs, streamlining data management.
- This solution handled a wide range of workflows, including shipment status updates from carriers, delivery acknowledgment processing, appointment scheduling, and internal process automation, minimizing manual intervention and improving overall efficiency.
Key Benefits
An RPA solution using Kofax Kapow transformed the client’s logistics operations. Automated workflows delivered real-time data to a central dashboard, highlighting potential delays and risks without manual effort. Business-critical reports are generated with up-to-date data within hours, empowering informed decision-making. Additionally, this solution minimizes errors and streamlines operations, leading to significant cost savings exceeding $750,000 annually per robot.
