USA
Belgium
France
UK
Australia
India
Singapore
Client Background
Client Need
Transforming Finance Operations
In pursuit of operational efficiency and cost reduction, our client embarked on a transformative journey from traditional, manual processes to Robotic Process Automation (RPA) and cognitive automation. Their ambitious goals included mitigating compliance risks, significantly cutting down processing time, and achieving widespread automation across the enterprise. All this had to be achieved while seamlessly integrating with existing applications such as Salesforce and Oracle EBS.
Our Solution
Intelligent Process Automation Initiative
Innova spearheaded the IA initiative, architecting and delivering scalable solutions across the enterprise.
- Service-Driven Approach to Intelligent Process Automation: Innova developed reusable service building blocks for Bot automation, cognitive automation, and AI integrated Chat services. These blocks are flexibly combined to create different automation flows, ensuring seamless integration with various RPA tools. ML models infused intelligence into decision-making processes.
- Cognitive Intelligence as a Service: NLP capabilities enabled Bots and systems to understand and interpret human inputs. Additionally, a self-learning chatbot framework facilitated natural interactions with users. ML models enhanced cognitive AI skills with advanced text labeling and annotation abilities.
- Analytics-Driven Process Optimization: Innova integrated the iDSP predictive analytics framework, allowing for a data-driven approach. Advanced analytics applied to Bot transaction data enabled predictive process optimization, making automation smarter and more efficient.
- Centralized Monitoring and Management: Continuous monitoring of Bot health, automated alerting, exception handling, and recovery actions ensured smooth operation. Efficiency metrics were tracked across the automation landscape, enabling proactive remediation measures and continuous improvement.
- Application Integration via Innova Hybrid Cloud Intelligent Automation (IHCIA) Platform: Leveraged a robust application integration middleware and adaptation layer to ensure seamless integration with enterprise applications like Salesforce, Oracle EBS, SharePoint, and more. This integration layer enabled smooth data flow and process orchestration, breaking down silos and enabling end-to-end automation across the client’s application landscape.
- Robust Security Measures: Incorporated robust security measures, including multi-factor authentication (MFA), role-based access control (RBAC), and secure session management. These measures safeguarded sensitive data and ensured compliance with industry standards and regulatory requirements.
- 24*7 Managed IT Services: In addition to designing and developing Bots, cognitive automation solutions, and other components, Innova provided comprehensive 24*7 managed IT services for the entire automation environment. This includes: Bot performance management, Bot scheduling, availability management, break-fix support, incident management, enhancements and change management, platform and tool upgrades.
Key Benefits
Achievements and Outcomes
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80%
Expeditious Issue Resolution through Chatbots
The implementation of 130+ Intelligent Bots led to a remarkable reduction in issue resolution time. Customers experienced faster responses and efficient problem-solving, enhancing overall satisfaction.
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65
Business Processes Automated across 10 Business Units
Innova successfully automated critical business processes across various units, including Accounts Receivable (AR), Accounts Payable (AP), Credit, and Record to Report. This streamlined approach significantly improved operational efficiency and reduced manual workload.
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30%
Operations Cost Savings
By leveraging automation and intelligent bots, we achieved substantial cost savings. Manual data entry tasks were minimized, and call-answering processes became more efficient. As a result, operational costs were significantly reduced.
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100%
Monitoring and Managed operations
Innova ensured comprehensive monitoring and management of operations. With a proactive approach, they maintained a high level of service quality and responsiveness, leading to enhanced customer satisfaction.
Tools & Technologies
Conclusion
The Journey Doesn't End Here
In partnership with Innova, this tech giant has redefined efficiency in finance operations, setting the stage for continued innovation and growth. Now, they are eyeing the next level of sophistication with GenAI.
