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Case Study

A leading provider of internet connectivity and data analytics improves operational efficiency and CX

Client Background

The client is the leading provider of entertainment, internet connectivity and data analytics to worldwide mobility markets in the air, on the land, and at the sea.

Client Need

  • With continued investments in technologies that support its business model and drive efficiencies, the customer did not have the bandwidth to support day-to-day IT maintenance. The company wanted a dedicated partner who could become a proactive IT Support Arm that could monitor, maintain, and manage its Network, Application, and IT infrastructure, provide both remote and on-site user support, and ensure rapid issue response, and depth of coverage.

Our Solution

  • Managed Services Model
  • Providing Network, Infrastructure and Application Support and Maintenance
  • Guidance from planning strategies to execution
  • Business continuity with ease in dealing with heavy workloads
  • 24 x 7 End-to-End Managed Services Delivery
  • Implemented Innova’s Intelligent ITSM Platform

Tools & Technologies

Salesforce, AWS, Oracle Suite, Atlassian, Oracle Financials, Hyperian, Kofax, SDVI, Snowflake

Key Benefits

  • Service Excellence & Improved Customer Experience
  • Demand Reduction & Improved Responsiveness
  • Better Application Health Monitoring
  • Faster issue identification for system related issues
  • Lower cost (value passed back to the customer)
  • Proactive Prioritization
  • Metrics Driven Operational Efficiency
Case Study KeyPoints

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