Automation Anywhere Cognitive Bot Deployment
The Client was facing several challenges with their Remittance Advice process. They struggled to efficiently extract crucial information from Salesforce tickets. Their primary needs were:
- Extracting the required invoice number and invoice amount from SFDC tickets and their attachments.
- With the need to process more than 5,000 cases per month, the manual processing time per case was around 8 minutes.
- Due to these issues, the Client was unable to meet SLA and experienced quality issues in their finance processes.
To address the client’s challenges, the following solution was implemented:
- Automation Anywhere Cognitive Bot was deployed to automate the extraction of the invoice numbers and invoice amounts from SFDC tickets, including attachments.
- A machine-learning process was incorporated, utilizing a supervised Deep Learning Algorithm to enhance the extraction of relevant information.
- The solution invoked Salesforce through API to fetch case details and update the process on SFDC.
- Data Processing Workflow
- Oracle Integration
Tools & Technologies
The implementation of the intelligent automation solution yielded significant outcomes for the Client:
- Volume Handling: The system successfully processed an average of 5162 cases per month, meeting the client’s high-volume demands.
- Bot Processing Time: The automation reduced the processing time per case to just 2 minutes, a substantial improvement from the previous manual processing time of 8 minutes.
- Annual Time Savings: The solution saved the Client an impressive 4064 hours annually, leading to increased efficiency and cost savings in their finance processes.