Built a custom application that facilitates request management that ultimately led to quicker time to resolve requests
About the Client
- Client needed an application to enable an improved service request raising and resolution process
- Built and supported an application to facilitate request management, Enrollments, File Parser, Readymade connectors for endpoints like web service, HTTP, etc.
- Reduced time to resolve service requests, which in turn improves customer experience.
- Solution is highly reliable, scalable and available