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Case Study

Built a custom application that facilitates request management that ultimately led to quicker time to resolve requests

About the Client

A global Fortune-500 Life Science Technology company working with the patients and Biopharma clients

Client Need

  • Client needed an application to enable an improved service request raising and resolution process

Our Solution

  • Built and supported an application to facilitate request management, Enrollments, File Parser, Readymade connectors for endpoints like web service, HTTP, etc.


  • Reduced time to resolve service requests, which in turn improves customer experience.
  • Solution is highly reliable, scalable and available

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