USA
Belgium
France
UK
Australia
India
Singapore
Client Background
A leading construction organization with a remarkable 30-year history of utilizing IBM content management (ECM) products. Over this time, they have continually evolved, developing their customized software solutions across multiple generations of content and process management. While they focus on their proprietary software development, they entrust the management of IBM ECM products to an IBM Business Partner.
Client Need
The client intended to:
- Upgrade their existing Content and Process Management software across various environments to ensure continuous support
- Preserve the integration techniques tailored for their unique needs
- Accomplish this with a compact internal team primarily focused on business software development rather than managing their ECM platform
Our Solution
To address the client’s needs, we introduced the use of a Design Librarian, employing it for the following purposes:
- Comprehensive analysis and documentation of the FileNet Content Platform Engine across diverse environments before the software upgrade
- Rigorous comparison of distinct environments to validate the update process
- Detailed documentation of critical configuration parameters required for their customized software
Key Benefits
The implementation yielded several advantageous outcomes:
- Streamlined and consistent deployment processes
- Faster project completion without compromising the quality of documentation
- Simplified documentation accessible to both business and technical managers
- Easier confirmation of essential features across newer releases, ensuring the software’s continued excellence
Tools & Technologies
Design Librarian
