Client Background
Customer is one of the largest vehicle manufacturer in the world with presence in 193 countries
Client Need
- All Automakers provide drivers with innovative and increasing number of in-vehicle connectivity experiences including hands free calling, music library selection, navigation, diagnostics capabilities, rear-camera display, emergency assistance and parking minder
- Automakers are constantly looking to increase revenue by driving up subscription growth, improve customer satisfaction, increase brand loyalty and commercialize data captured
- Challenges around collecting data from various data sources and complexities around analyzing huge volumes of data has typically slowed down this initiative
Our Solution
- Subscription rate increased by 13% in the last quarter
- Analysis & report compilation time reduced from about 7 days to 20 minutes
- Greater visibility into dealer performance
- Commercialized driver data
- Improved call center operational efficiency
Tools & Technologies
LogMeln, Five9, Zenddesk, Confluence
Key Benefits
- Leverage Innova’s Connected Car Analytics Framework to integrate sales, vehicle subscription, vehicle feature usage, after sales service, call center & customer data and provide deep insights into the full life cycle of vehicles & customers
- Advanced analytics with out-of-the-box set of dashboards & reports
- Subscription Dashboards, Usage Dashboards, Call Center Operations Dashboards, Service Dashboards, Sales Reports
- Self-service BI, enabled users to create custom reports
