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Optimization of long running jobs and parallel processing mechanism increased efficiency

 

Client Background

The client is a major insurance provider in New York state that offers health insurance plans under Medicaid, Medicare and Commercial Line of Business

Challenges

  • Monitor batch jobs daily as the system processes/adjudicates 140k-150k claims every day
  • Fix the issues faced during batch monitoring such as unwarranted phone redirections to support phones through 16/7 on-call support
  • Work on enhancements and implement the same for the existing processes

Solutions

  • Implemented a cloud calling mechanism to resolve the support phone redirection issues
  • Monitored nightly batches and documented the run time for different volumes
  • Based on the data gathered, worked on process optimization

Tools & Technologies

Sybase, Atomic, Perl

Key benefits

  • Continuous process enhancements and onsite primary batch support
  • Optimization of one of the processes lead to a considerable reduction of run time – from 150 mins to 60 mins
  • Optimization of long running jobs and parallel processing mechanism for the existing processes increased efficiency
Key Benefits of Batch Admin Support for an Insurance Provider

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