Client Background
Client Need
The client intended to:
- Upgrade their existing Content and Process Management software across various environments to ensure continuous support
- Preserve the integration techniques tailored for their unique needs
- Accomplish this with a compact internal team primarily focused on business software development rather than managing their ECM platform
Our Solution
To address the client’s needs, we introduced the use of a Design Librarian, employing it for the following purposes:
- Comprehensive analysis and documentation of the FileNet Content Platform Engine across diverse environments before the software upgrade
- Rigorous comparison of distinct environments to validate the update process
- Detailed documentation of critical configuration parameters required for their customized software
Key Benefits
The implementation yielded several advantageous outcomes:
- Streamlined and consistent deployment processes
- Faster project completion without compromising the quality of documentation
- Simplified documentation accessible to both business and technical managers
- Easier confirmation of essential features across newer releases, ensuring the software’s continued excellence