Client Background
Client Need
The client’s outdated FileNet document management system was costly, difficult to maintain, and hindered user experience. They sought a more efficient and cost-effective solution.
Our Solution
We’ve upgraded the document management system to Alfresco ECM, hosted on secure Azure cloud infrastructure. This ensured smooth global access and improved user experience. All the existing content and applications seamlessly migrated to Alfresco, with enhanced functionality to better meet business needs. Alfresco was also integrated with various applications, including the internal customer data portal, for a more interconnected workflow.
Key Benefits
By reducing operational costs by 20% and streamlining processes, the client achieved a significant boost in competitiveness. The new system seamlessly supported daily interactions for over 200 users, enabling the client to process a high volume of 50,000 documents daily with exceptional reliability. This translated to increased efficiency and productivity, allowing us to better serve our customers and stay ahead of the curve.