USA
Belgium
France
UK
Australia
India
Singapore
Client Background
The client is a leading manufacturer that offers a comprehensive suite of industrial coding and marking solutions.
Client Need
Inefficient ordering hampered the client’s B2B sales. Their existing system required lengthy forms for single-product orders and lacked the functionality for multi-item purchases. The client wanted to migrate their application to a full-fledged e-commerce platform, streamlining the ordering process and enabling customers to easily select and order multiple products at once.
Our Solution
- Automated Order Management: Leveraging Drupal 8 Commerce on Acquia Cloud, we built a robust e-commerce platform that automates order processing, significantly reducing manual tasks for the digital team and boosting overall efficiency.
- Seamless Customer Journey: The platform provides a frictionless buying experience, allowing customers to browse, select products, add them to their cart, and checkout quickly and intuitively.
- Device-Agnostic Design: The website’s responsive design ensures a flawless user experience across all devices, from desktops and laptops to tablets and smartphones, catering to a wider audience.
- Performance Optimization: Acquia Cloud’s built-in caching delivers lightning-fast page load times, keeping customers engaged and minimizing bounce rates, potentially leading to increased sales conversions.
Key Benefits
- The new system streamlined order tracking, allowing for easy monitoring of individual customer purchases.
- Customers experienced a drastic reduction in the time taken to order multiple products, saving them valuable time.
- By standardizing the ordering process, significant improvement in customer satisfaction.
Tools & Technologies
NA
