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Customer Relationship Management

CRM Optimization focused on helping businesses improve interactions with lead

We are a Salesforce Silver Consulting Partner

Leverage our strategic Salesforce advisors and specialists to drive efficiency, reduce costs, and boost ROI.

Visualization of Scheduled Orders & Resources for Improved Order Management

Visually-appealing and user-friendly UI for more effective task and resource planning

Why your business needs an effective CRM?

When it comes to prospecting leads, CRM Optimization will set you up for success. With the right CRM you’d be able to create a seamless customer experience that leads to customer happiness and satisfaction to achieve brand loyalty. On the operations side, you’d be able to keep a careful, organized, and complete customer tracking log that stores all the information and interactions any member of your staff have had with your clients at any given moment in every communication channel.

Though the CRM landscape has a wide array of benefits and tools to offer, its foundation is establishing the best relationship between your company and your customers. With Innova Solutions as your technology enablement partner, you can truly focus on what you do best, take care of your customer’s needs.

CRM Optimization for Prospecting Leads and Customer Retention

CRM Optimization is productivity improvement. Prospecting leads is about compiling data, improving customer relationships, and enhancing your business processes to achieve efficiency and optimization with a better return on investments.

From initiation to completion, our CRM Optimization Practice covers all CRM software integration and services necessary for our clients to cater to their customers’ needs. Some of the areas we excel at include:

Integration
CRM Architecture/ Implementation
Community cloud

CRM Process Optimization

Implementation
Digital Community Development
Custom Development
Integration, Design, and Implementation
Implementation
Custom Application Development
Custom Development
Compliance and Documentation
Consulting
Automation
Integration
Technical Debt Reduction
Community cloud

Upgrades and Migrations

Salesforce Implementation Services

360-degree Customer View

In today’s data-driven world, a collection of all your knowledge about each of your customers available in one place can be a game-changer for your growth strategy. From necessary contact information on customers to all their past and present purchasing data. As well as all interactions with customer service and their social media behavior. All the information you need to cater to customer needs.

Improved customer tracking and understanding of your behavior will help your company enhance profitability and customer retention.

CRM helps companies of all sizes cater to customer needs and drive business growth. Small medium-sized businesses can immensely benefit from CRM integration services since teams can do more with less.

Industry-Specific CRM Solutions

Innova Solutions successfully delivers CRM integration services and technical solutions across industry verticals, including:

  • Telecom
  • Education
  • Government
  • Non-profit
  • Financial Services
  • Manufacturing
  • Healthcare and Life Sciences
Custom Salesforce Development Services
Salesforce Consulting Services

Our CRM Process

Each CRM Optimization our strategic planning consultants’ implement is unique, fitted to the clients’ needs, expectations, and goals.

Our consultants are with you every step of the way. Our goal is to deliver the best CRM software integration fit for you and your customers’ needs.

Choosing the Right Platform

Before executing the best CRM strategy for your company, it is crucial to choose the right platform. Our consultants will assess your business processes, current CRM landscape, and customer tracking to understand better the form you do business and recommend the venue to benefit productivity improvement.

CRM is more than just compiling data for customer knowledge and improving customer relationships; this is just a part of its benefits. It can help you develop customer relationships by integrating other business apps into your CRM landscape. It will also help you create reports faster and let your staff focus on what matters.

Salesforce Integration Services

We are a Salesforce Silver Consulting Partner

Continuous training is key when it comes to delivering the best CRM Business solutions. Our CRM experts are constantly seeking new challenges and training to stay ahead of the competition. We have 40+ Salesforce certifications and are a proud Salesforce Silver Consulting Partner.

Salesforce Certified

Continuous training is key when it comes to delivering the best CRM Business solutions. Our CRM experts are constantly seeking new challenges and training to stay ahead of the competition. Currently, we have over 40 + Salesforce certifications and are proud Salesforce Silver Consulting Partners.

Our CRM experts remain present in the Salesforce Community by hosting and attending Salesforce workshops to keep their skills sharp and at par with the latest advancements. Our Salesforce Certified consultants are specialists in:

Learn More

Our Differentiators

At Innova Solutions, we understand that strategic and effective decision making can only be done when customer tracking data is available and funneled into organized reports where you can make sense of it and a critical analysis of your company’s performance. Some key reasons why Innova Solutions would be your best for CRM integration needs are:

Innova Solutions - Strategic Digital Transformation Partner
  • We offer nearshore, onshore and offshore delivery models.
  • Reduced time-to-market with robust business processes
  • Accelerated development cycle with Agile methodology
  • Enhanced performance, security & scalability
  • Increased efficiency and reduced complexity with single-vendor experience
  • Improved compliance and simplified maintenance by partnering with industry-leading innovators
  • Outcome-focused partnerships
  • Dedicated CoE – Focused on continuous training and learning of CRM experts.

Partner with us to start strong on your CRM journey

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