Innova Solutions > Data Services and Automation > Digital Transformation > Enterprise Apps and Tools Integration

The client is the single largest financial and administrative healthcare network in the United States, reaching approximately 750,000 physicians, 105,000 dentists, 60,000 pharmacies, 5,000 hospitals, 600 vendors, 450 laboratories, and 1,200 government and commercial payers. The client has developed this network of payers and providers over 30 years in the industry, connecting virtually all private and government payers, claim to submit providers and pharmacies in a hybrid cloud-based, user-centric, and secure infrastructure environment.

Customer Need

The client was undergoing a major expansion but was suffering from scalability issues. There was a need to transform the technology landscape, monetize the data, evolve new products, expand the preventive care offerings, strengthen the fraud and risk solutions, and integrate a large acquisition in 12 months to go IPO.

As the company grew by acquisitions, they had silo products, which were never integrated, because of legacy technologies. Their costs were also high and market growth was dependent on platform strategy.

Knowledge base was minimal, with multiple vendors in different geographies providing dispirited services and they were not cloud enabled. They also had multiple applications and licenses for performing the same tasks, that increased their operations costs and caused latency.

Solutions Provided

With our expertise in digital transformation, we released multiple new products by addressing three areas as mentioned below:

Business Solutions

  • Modernization of core business products into platforms

Intelligent Automation

  • RPA tools and Innova cognitive framework
  • Business process optimization
  • QE automation
  • IT Ops automation

Enterprise applications / tools and integrations

  • ERP
  • EAI
  • Accelerators
  • Frameworks and methodology
  • Data warehouse and BI
  • Backoffice applications

Benefits / Results

  • Helped accelerate client’s digital transformation journey
  • Built new products by enabling AI & Machine learning capabilities
  • Improved business process efficiencies by reducing the on-boarding time for new customers, thus enabling bandwidth to acquire new ones
  • Enabled client to harness the value of their data assets to improve decision outcomes, get insights and improve operating performance

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