Innova Solutions > Sentiment Analysis

With the growing number of customers across markets, the volume of reviews and conversations about products/services is growing exponentially. People are finding ways to collect feedback in a structured manner, as it is becoming harder to go through and understand each one of them, due to the volume of the data.

We support your future planning through high-precision visualization of customers’ opinions and sentiments as derived from social media and other sources.

Our Sentiment Analysis service provides a highly accurate visual representation of customers’ opinions and sentiments, about a company or a product/services, based on the analysis of text data.

We can analyze the data from social media, customer reviews, mass media including newspapers and television, business data from questionnaires, and call centers.

What we offer

Social media monitoring

Brand monitoring

Voice of customer

Customer service

Product analytics

What makes us different?

  • Empower your business from a variety of angles by combining customer analysis with business data
  • Forecast trends based on customer opinions
  • Advance detection of risks related to your products or services
  • Real-time analysis of feedback posted on social media
  • Analyze employee sentiments based on questionnaire results
  • Forecast demand by applying customer feedback to business data

We can help with

Configurable Analytics

Configurable Analytics

The friendly UI allows you to easily add new data sources, let it be social media platform or feedback system. You can keep adding them to enrich your existing system or create a new one.
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Domain specific Expertise

Domain specific Expertise

The Al automatically updates the refining conditions used for the filtering dictionary through the machine learning of highly appropriate words and technical terms contained in collected data. This makes it possible to maintain and improve the accuracy of search refinement without additional maintenance work.
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Insightful Viewer

Insightful Viewer

This service tags not only information about customer sentiment, but also shares information about relationships between words. This allows you to search for exact topics as well as specific words. In addition, the search viewer gives insights by analysing text data in combination with business data and provides an interactive user interface.
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Accurate Analysis

Accurate Analysis

We use Al technology that can analyse multiple language texts and classify the text data based on diverse topics and sentiments. The data is classified into three major classes Positive, Neutral, and Negative
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You have a dream?

We have a way to get you there.
Let’s connect and see how we help companies just like yours.

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