The global pandemic saw employees fleeing office buildings and the firewalls that surround them. Overnight an army of work-at-home information warriors was created and tasked with managing their new office environment using off-the-shelf, consumer tech. Many organizations threw off the expense of data center applications with the VPN infrastructure and VDI solutions to provide access to meet this challenge. They adopted Software-as-a-Service applications (SaaS Apps) to provide the agility and flexibility to meet the productivity goals and budget constraints created by the global pandemic.
The data stored in SaaS Apps lives on the edge of the Internet, accessible with the proper credentials and sometimes with no credentials at all.
Powered by their enterprise Google & Microsoft OAuth logins and a corporate p-card, these work-at-home information workers can obtain SaaS Apps without putting in a ticket with the helpdesk. Empowering employees to store corporate data outside of IT and InfoSec controls.
The prior investments in firewalls and VPNs do not protect data stored in SaaS Apps. The standard operating procedures for supporting a desk-bound workforce are not matching the needs of this dispersed employee population using SaaS Apps. The mass exodus in 2020 to consumer-grade Internet and zero trust networks has left many organizations scrambling to adapt to the new frontier of SaaS App management.
To meet the challenges of applications moving from the datacenter to SaaS App providers, Innova has developed a Professional and Managed SaaSOps practice. Working with our partners and building on our rich heritage of application management in the data center and public cloud, Innova spent 2020 researching, training, and developing our SaaSOps practice to meet these new challenges.