Innova Solutions > Perspectives > Automate SaaS Application

In a recent survey about IT priorities, Forrester (see Source 1) found that software-as-a-service (SaaS) was the No. 1 investment area for digital transformation. Companies who have adopted this approach now have 10+ SaaS solutions which need new processes to manage and operate them. In this article I highlight specific processes that can be automated using a good SaaS operations management solution (SaaSOps) to save direct costs.

SaasOps provides a central point of control across many software-as-a-service (SaaS) solutions to enable simpler & consistent management, automated workflows, monitoring of policy enforcement and improved information security.

The typical business and IT drivers I have encountered for introducing a SaaSOps solution:

Reduce overall costs

  • Resolve current process inefficiencies / issues
  • Leverage automation

Reduce security exposure

  • Ensure business security by rigorously controlling access to applications, data and files
  • Centralize and control SaaS management

Specific savings for a company with ~10 SaaS applications:


The savings opportunities will be specific to your company, mainly based on the number & type of SaaS applications and the number of SaaS events (#internal staff changes, onboarding, offboarding). Research has shown that a typical ROI of 232% can be achieved in year one (See Source 2).

A good SaaSOps solution can be implemented with minimal risks, since the main tasks needed are workflow setup. This is a core SaaSOps function and it is critical to look at how a SaaSOps tool implements automating workflows when selecting one. Implementation should typically take 2 to 3 months (including developing automation / workflow). Pick a vendor that is knowledgeable, is willing to work to solve your specific problems and has flexible pricing models that include not just software, but also ongoing support and operations if necessary.

(1) Source: Forrester Analytics Global Business Technographics® Business And Technology Services Survey, 2019, Forrester Research, Inc.
(2) Source: Forrester Total Economic Impact™ Study, June 2020, Forrester Research, Inc

For more information about SaaSOps

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