Our client simplifies digital ordering, improves customer engagement, and grows sales. For more than a decade, the client has helped turn guests into regulars. Their award-winning technologies have transformed the casual dining and quick service restaurant industries and made them a global leader in their space. They deliver industry-leading solutions that keep customers engaged and inspired to order again and again. And because they have pre-built integrations with major POS systems and payment partners, restaurants can hop onboard easily.
The client was in a major expansion, but was suffering from scalability issues in their kiosk provisioning, kiosk management, and customer service due to inefficient tools, manual processes, and high cost domestic labor.
In addition, they had compliance and security risks due to the onerous process involved in maintaining and patching kiosks. Also, in some cases, inadvertent changes would introduce drift from compliance baselines, which would make their way into production kiosks.
These issues were impacting their ability to meet customer requirements for rollout, resulting in complaints, missed SLA’s and cost overruns, and there was concern of impairment to reputation in the event of compromise.