Innova Solutions > Customer Identity and Access Management

The client is the single largest financial and administrative healthcare network in the United States, reaching approximately 750,000 physicians, 105,000 dentists, 60,000 pharmacies, 5,000 hospitals, 600 vendors, 450 laboratories and 1,200 government and commercial payers. Client has developed this network of payers and providers over 30 years in the industry, connecting virtually all private and government payers, claim submitting providers and pharmacies in a hybrid cloud based, user-centric and secure infrastructure environment. In 2013, client was included as part of the Information Week 500 list of Top Technology Innovators in the United States.

Customer Need

The diversity of Change Healthcare applications is significant. Over the course of many years, Change Healthcare has grown mostly with Mergers & Acquisitions and as a result many applications has their own sign-on process. But the challenge happens when a customer has access to multiple applications of Change healthcare. In this scenario, the customer is forced to log into each application by proving credentials multiple times. So, the customer needs to remember multiple passwords and when wanted to change the password, it needs to be changed at multiple applications.

Solution Provided

The primary goal of the Customer Identity Access Management (CIAM) platform is to provide a centralized identity store for all Change Healthcare applications. It will provide enforcement of a single set of login credentials for each unique individual (an identity) and provide centralized management of those credentials. With a single ID and password, a user can login to multiple systems, one by one or across many seamlessly, achieving single sign-on (SSO).

This seamless navigation across systems opens many collaboration opportunities such as developing user communities, business analytics spanning several applications and platform-based product development with one common IAM services.

Having one IAM platform also allows applications that come on board to meet Information Security and other industry security practices once, instead of trying to meet them individually.

Benefits / Results

Consistent identity/access view and improved the user experience
Allows for single sign on. Customers are no longer required to login multiple times.
Enabled an ecosystem of products and the Customer Community
Increased the Speed to Market by at least 1/3rd since the new applications does not have to worry about Identity & Access Management

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