Agility, Stability, Compliance, and Cost Containment – Managed service management has evolved. From on-premises to SaaS to the public cloud, organizations today need managed services that are modern in design, focusing on automation, declarative configuration, leverage AI/ML, and promote self-service.
Modern Managed Services to allow you to stay focused on your business
Continuous Compliance
Continuous Compliance
A managed service to help ensure compliance and security control requirements for resources both in the data center and the cloud is continuously being met with drift from baselines promptly detected, investigated, escalated, and /or remediated. This service helps customers reduce risk by ensuring adherence to their baseline security requirements, industry standards such as CIS, or external regulatory requirements.
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SaaS Operations
SaaS Operations
Designed to provide businesses greater control and visibility over their SaaS portfolios, including SSO and user lifecycle management, continuous discovery of ‘shadow IT’, license management and product rationalization, as well as cost containment.
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Managed Operations
Managed Operations
Comprehensive enterprise managed services, providing modern service management like incident management and request fulfilment with a hybrid workforce of digital and human labor to site reliability engineering for the most critical of services or a combination of both. Proactive management and maintenance using DevOps practices for software-defined resource provisioning, maintenance, and deployment automation.
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As organizations modernize and move to the cloud, their operations need to get modern as well. No longer are operations limited to applications in the data center, but are now a complicated mix spanning SaaS, platform services, and infrastructure services both on-premises and in the public cloud. This operation requires a modern approach, leveraging declarative configurations, resource orchestration, and API for management. It also requires being proactive about governance, monitoring, cost optimization and using modern tools, and digital labour to augment humans for efficiency and scalability.
We at Innova help enterprises modernize their operations with managed services aligned to modern service delivery. From cognitive agents and augmented service desk to site reliability engineering for your most critical services, we ensure you remain compliant to highly automated monitoring. Innova has you covered for remediation of your portfolio of enterprise applications in your hybrid environment.
Methodology
While every customer is unique, Innova works to understand the customers’ situations like the full scope of resources for management, the current tools, and gaps, customer subject matter experts, as well as the short-term and long-term goals. Innova then align to the customer with a road map to integrate tools, plug up technology gaps, transfer knowledge, and transition the services seamlessly without interruption or degradation. Post transition, Innova focuses on continuous improvement and evolves with you, providing the agility and scale you need for your business to grow and prosper.
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We have a way to get you there.
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