Customer Solution Case Study
IT Managed Services
A US-based software services company providing a mobile health engagement platform to improve healthcare outcomes, reduce medical costs and drive smarter healthcare decisions.
The company offers configurable smartphone applications to consumers worldwide through leading health plans; hospitals and health systems; and employers, enabling patients to be more interactive with their healthcare providers and more informed of their healthcare coverage. Their primary app is focused on a specific aspect of health and currently reaches over 50,000 users.
As in many young companies, this client’s application developers wore many hats in managing and maintaining the infrastructure, as well as writing application code. This started to have a noticeable impact on their delivery velocity. Additionally, there were other concerns about compliance (segregation of duties), aspects of the infrastructure architecture (including availability) and less than optimized operations management discipline. In order to improve delivery velocity, the client needed to remove operations responsibilities from their developers for the Amazon Web Services (AWS) environment, as well as address compliance requirements for segregation of duties.
Innova Solutions developed a managed service solution for the client’s AWS infrastructure to meet all of their requirements, but also “raised the bar” by architecting a more effective, efficient and comprehensive set of operational processes and pactices than were currently in place. Innova’s state-of-the-art off‑shore delivery center, based in Chennai, India, provides high quality 24×7 managed operations for the client’s AWS environment. Innova’s ITIL-compliant IT Managed Services leverages Innova’s Nephele Technical Operations Platform®, providing monitoring and operations management to deliver incident management, change management, patch management, and configuration management of all client’s AWS resources.
- A centralized, around-the-clock operations team, versus the previous “business hours” coverage with on-call support
- Proper segregation of duties by removing developers access to production environments
- Comprehensive event and performance monitoring, enabling efficient reactive and proactive management
- A secure and continually up-to-date server infrastructure, free from drift, and consistent with compliance baseline requirements