Client Background
The client is the largest non-profit organization in America dedicated to empowering citizens above the age of fifty.
Client Need
The client needed development and application support for a majority of their applications. In addition, they were looking at:
- Bringing about incremental efficiencies through automation and ticket resolutions and establishing a steady state
- Eliminating silos with cross skilled/cross trained resources
- Implementing a forward-thinking strategy with tools and technologies to migrate applications to AWS cloud and reducing the Data Centre footprint.
- Migrating applications to the Cloud while taking full support of client’s AWS environment
- Migrating on-prem SharePoint and BI tools to the cloud
- Modernizing Secure File Transfer (SFTP) across the entire enterprise with efficient scripting, archiving, and reporting dashboard
Our Solution
We took ownership of the development and application support for 70% of the client’s applications for a period of 6 years. Our team from Innova successfully completed the transition within the defined timelines and did not witness downtime issues since the start of the steady state. We also helped them ramp up the resources for key technology positions that include Sr. Project managers, Web Developers, Web Program/Project Managers, Scrum product owner/Sr. Project Managers, PeopleSoft Project Managers, PeopleSoft Developer and Java Developers.
Tools & Technologies
GoAnyWhere, Java , PeopleSoft, Salesforce Marketing Cloud, Adobe, AWS (CloudFormation‚ Elastic File System‚ Code Deploy & Pipeline)
Key Benefits
With this engagement with Innova for managed services, the client stood to gain in multiple ways:
- Zero P1 tickets and no downtime issues since Q1 2018
- Reduction in the number of severity 1 or 2 tickets to zero in 3 quarters
- Uninterrupted Application Services
- The time for feedback loop to address issues in production with monitoring alerts, reduced to minutes/seconds instead of hours/days.
- Improvement in deployment frequency from months/weeks to minutes/seconds
- Significant technology enhancements through Innova’s initiatives in automation, DevOps Pipeline, Agile Project Management and Cloud readiness
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