Client Background
The client is a leading BCBS Payer offering services to more than 17 millions members
Client Need
- In the existing system, agents could assist customers in choosing and enrolling in health plans
- Users had provision to search for available agents for assistance. However, they experienced delays in response time by agents. Client needed a solution to reduce the response time
- Content changes in application needed a server restart to reflect the changes, which can be a heavy task in production
- Client needed a solution to avoid the server restart for every content change
Our Solution
- Proposed and implemented batch size, functionality from Hibernate to improve agent search functionality
- Implemented a common solution using the Spring Config server, which allows applications to refresh the properties without a need to restart the server
Tools & Technologies
Java, Spring, Spring Boot, Spring Cloud, Backbone. JS, React JS, Pivotal
Key Benefits
- Improved user experience by reducing response time while searching for agents
- Dynamic-content refresh functionality allows the business team to endorse any offers/information to the user seamlessly
