Select Page

Case Study

Improved user experience for a leading BCBS payer by reducing response time while searching for agents

Client Background

The client is a leading BCBS Payer offering services to more than 17 millions members

Client Need

  • In the existing system, agents could assist customers in choosing and enrolling in health plans
  • Users had provision to search for available agents for assistance. However, they experienced delays in response time by agents. Client needed a solution to reduce the response time
  • Content changes in application needed a server restart to reflect the changes, which can be a heavy task in production
  • Client needed a solution to avoid the server restart for every content change

Our Solution

  • Proposed and implemented batch size, functionality from Hibernate to improve agent search functionality
  • Implemented a common solution using the Spring Config server, which allows applications to refresh the properties without a need to restart the server

Key Benefits

  • Improved user experience by reducing response time while searching for agents
  • Dynamic-content refresh functionality allows the business team to endorse any offers/information to the user seamlessly

Tools & Technologies

Java
Spring
Spring Boot
Spring Cloud
Backbone. JS
React JS
Pivotal

Services

Digital Product Engineering

Cloud Services

Data & Analytics

AI and Automation
Cybersecurity
Modern Managed Services

Build Operate Transfer

Innova Orion GCC Services

Talent Solutions

Industries

Communications & Media

Government Solutions

Healthcare, Life Sciences,
and Insurance

Banking & Financial Services

Energy, Oil & Gas and Utilities

Hi-Tech

Retail & CPG
Manufacturing

Travel & Transportation and Hospitality

Partnerships

AWS

Automation Anywhere

Databricks

Google

IBM

Microsoft

Pega

Salesforce

SAP
ServiceNow

Snowflake

Uipath

Innovation @ Work

Blogs and Insights

Research and Whitepapers

Case Studies

Podcasts

Webinars & Tech Talks
US Employment Reports

Company

About Us

Leadership Team

Strategic Partnerships

Office Locations

Newsroom

Events

ESG

The Innova Foundation

Careers

Explore Open Positions

Life @ Innova Solutions

Candidate Resource Library

Let's Connect