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Case Study

Improved user experience for a leading BCBS payer by reducing response time while searching for agents

Client Background

The client is a leading BCBS Payer offering services to more than 17 millions members

Client Need

  • In the existing system, agents could assist customers in choosing and enrolling in health plans
  • Users had provision to search for available agents for assistance. However, they experienced delays in response time by agents. Client needed a solution to reduce the response time
  • Content changes in application needed a server restart to reflect the changes, which can be a heavy task in production
  • Client needed a solution to avoid the server restart for every content change

Our Solution

  • Proposed and implemented batch size, functionality from Hibernate to improve agent search functionality
  • Implemented a common solution using the Spring Config server, which allows applications to refresh the properties without a need to restart the server

Tools & Technologies

Java, Spring, Spring Boot, Spring Cloud, Backbone. JS, React JS, Pivotal

Key Benefits

  • Improved user experience by reducing response time while searching for agents
  • Dynamic-content refresh functionality allows the business team to endorse any offers/information to the user seamlessly
Case Study KeyPoints

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