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Case Study

Achieved enhancements and Optimizations in Process and Infrastructure

About the Client

A healthcare provider with a monitoring/remediation SRE team that monitors 400+ clusters/daily with 5000 instances, critical infrastructure and applications around the clock

Client Need

  • Provide Daily Monitoring Capability and Failure Remediation with early SLAs for Business-Critical Applications and Pipelines
  • Plan and Execute Disaster Recovery for applications and adhere to security compliance for applications set by Cloud team
  • Support related to Access, Infra and Engineering
  • Enhancements to improve Performance and Costs

Our Solution

  • Dedicated Site Reliability Engineering (SRE) team working 24*7*365 to handle critical data pipelines  and applications
  • RemedyForce, MoogSoftand XMattersIntegrations to alert on failures with well documented SOPs with resolutions
  • Support related to Lower Environments – Well Constructed and Guiding Wiki Pages
  • Release Management and Deployment Strategy to propagate features to higher environments
  • Enhancements and Optimizations in Process and Infrastructure

Outcome

  • Applications running smoothly – 24*7
    • Failures Remediated within a short SL
  • End – End Validated Deliveries Post Deployment and immediate rollback of faulty features
  • Reduced Cost –
    • S3 Clean Ups – TBs of Data
    • Long Running EMRs
  • Application Optimizations:
    • Run time Reduction
    • Intime SSL and Data Package Renewals
    • Early Remediation by Early Detection of Data Loss through Stats Reports

Tools & Technology

AWS
Amazon S3 Bucket
Spark
Airflow
Moogsoft
Xmatters
GitLab
BMC Remedyforce

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