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Implemented the functionalities of the pack station to improve the user experience and reduce task completion time

 

Client Background

The client is a logistics and distribution leader based out of the US.

Challenges

  • The client needed to build a new product pack station to enable packers to complete tasks efficiently and effectively within a minimum time frame.
  • The pack station should also be able to handle all exceptions and one-off/unique situations.

Solutions

  • Designed and implemented the functionalities of the pack station to make it interactive and user-friendly
  • Redesigned the information architecture and identified the red routes to be informed of the most salient product functionalities
  • Performed heuristic evaluation and contextual inquiry in the initial stages and improved user journey flow.
  • Prepared initial wireframes and developed prototypes to be used for usability testing
  • Performed guerilla testing and a/b testing with other user interaction mapping techniques to increase effectiveness and efficiency

Tools & Technologies

RP, Artificial Intelligence

Key benefits

  • Increased efficiency of the packers thereby reducing the task completion time
  • Improved the user journey flow
  • Efficiently able to manage exceptional situations
Key Benefits - Pack Station - Logistics

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