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Case Study

Achieved 2.4X increase in market share for an insurance company by automating their document capture process

Client Background

The client is a fast-growing Private Insurance Company ; Assets Under Management - $ 2Bn and Customer base – 20 Million Geographical spread – 250 branches

Client Need

  • Customer wanted to automate document capture process for their insurance agents on ground, perform OCR on central server, perform data comparison with KYC docs and share results with downstream systems.

Our Solution

  • Analyzed the list of applications currently active in Sybase, identified dependencies and performed impact analysis.
  • Manual intervention run book was created as part of factory model to identify the exact changes and code block for further changes.
  • Analyzed the .NET and VB apps and converted them to be compatible with Oracle; performed integration testing and automated validation using custom applications & ETL jobs.
  • Utilized data migration accelerator for extraction, transformation and loading of data from Sybase to Oracle with added functionality of notifications, fail over and auditing mechanism.
  • Migrated data stage jobs and webFOCUS reports from Sybase to Oracle.
  • Implemented CI/CD for deployments across various environments and validating the applications.

Tools & Technologies


Key Benefits

  • Designed mobile apps for iOS & Android Reduced the document processing, retrieval and management time for new policies and renewals by about 30%.
  • Achieved Over 85% of data accuracy in extracting data from documents using OCR (including poorly scanned documents).
  • The implementation has improved traction, client engagement while enhancing the customer’s ability to cross-sell solutions.
  • The ability of the system to capture queries, complaints or requests from customers across various channels has substantially improved customer satisfaction.
  • The market share of the customer is projected to increase to 2.5X in 2 years.
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