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Case Study

Enabling Network and Security Operations Services 

Client Background

The client is one of the world’s largest asset managers with an AUM of $1.5 trillion.

Client Need

  • Provide L1/L2 Network and Security Operations Support

Our Solution

  • Set up a NOC/SOC 24×7 Level Monitoring
  • Deployed L2 and L3 resources across network & security management
  • Provided support for email, chat and voice processes for FT.
  • Resolved high severity incidents/alerts
  • Network Monitoring
    • Monitored the network and computing platforms 24 X 7 for availability, performance and capacity.
    • Leveraged network and platform monitoring tools to identify/detect outages, pre-failure warnings, hardware failures, performance issues, capacity issues, and other forms of threats to FTI’s information assets, including the data loss prevention mechanism.
    • Unified threat management & intrusion detection
    • Resolved detected alerts (events) independently or by working with other infrastructure/application technical teams to establish remediation plan

Tools & Technologies

Nessus, Veracode, Azure Sentinel, TrendMicro

Key Benefits

  • Network and Security Devices Management
    • Detect high-severity network outage incidents and partner with other technical teams, until the incident is fully resolved
    • Update network diagrams and manage network management tools
    • Conduct routine network and voice service health check
    • Provide root cause analysis and provide trending report
    • Perform reporting for network and voice performance and capacity
    • Partner with assigned client groups to improve monitoring and remediation practices
    • Prepare Key Performance Indicators Report (KPIR)
Case Study KeyPoints

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