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Reduced manual efforts by 20% & dramatically improved reporting accuracy

 

Client Background

The client is a non-profit, mission-driven health plan that offers quality, affordable coverage in retail, Medicaid and Medicare lines

Challenges

  • System to process encounters in CMS-RAPS and EPDS (post adjudicated claims 8371/P and DME – Durable Medical Equipment), this includes editing and processing of supplemental data
  • Analyze star rating measures, improve care management and create interventions for high-risk patients
  • Create a better risk adjustment system that can handle the supplemental data collected through the chart review process
  • Consulting for a value-based payments healthcare initiative
  • Reduce time taken to review patient medical charts and improve review accuracy

Solutions

  • Built a system to send all variations of encounters including standard, void and adjusted encounters from payer system to CMS
  • Utilized the Model Output Reports (MOR) to identify Hierarchical Condition Categories (HCC) gaps in care management and created interface to carry out interventions for suspected patients
  • Built a system than can carry out retrospective analysis using the suspect member details for chart review and performed linked, un-linked claims submission to CMS
  • Analyzed the current process of provider reimbursement and detailed out the implementation strategy for episode of care to treat Asthma, COPD, Heart Failure, Upper Respiratory Infection
  • Implemented OCR to process the scanned medical charts and pull out relevant medical information (rule-based) to pass through NLP engine

Tools & Technologies

HYE, Microsoft SQL Server, Information Builders WebFOCUS, Greenplum Database, Microsoft .NET Framework, IBM Infosphere DataStage, Mongo DB

Key benefits

  • Increased CMS EDPS acceptance rate by 5% and accurately reconciled RAPS and EDPS responses
  • The client is now able to prospectively target high-risk populations, manage care 50% more effectively and is seeing improved ratings for their plans.
  • Over 5% improvement in the year-on-year average risk adjustment capitation rate
  • Enhanced quality of treatment for patients and saved over $1.6 million in payments to provider groups in the year of the implementation.
  • Reduced manual efforts by 20% and dramatically improved reporting accuracy.
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