2400 Meadowbrook Parkway, Duluth, GA 30096 | +1 770-493-5588 Follow Us
Select Page

5x increase in processing capacity when compared to manual execution


Client Background

The client is a national physician organization which uses technology, team-based care, and unique wellness programs to keep patients healthy, prevent disease, and improve care coordination both in and outside of the doctor’s office


  • Automate day-to-day operations to create claims, fetch in-patient admissions, care index, and authorization details of multiple health plans or health systems
  • Automate processes dealing with manual edits and load these files for downstream systems to calculate the quality measures, reimbursement rates, and population health


  • Implemented 52+ process robots using UiPath for automating routine manual tasks
  • Developed robots to create claims and download files for pre-authorizations, in-patient admissions, discharge information, HEDIS rates, and medical conditions
  • These robots can access multiple healthcare systems and perform all operational tasks like finding specific plan patient care information, member pre-auth files
  • Robots were configured to edit the downloaded files as per clients’ proprietary format and load edited files into client’s system

Tools & Technologies

Ui Path, Microsoft SQL Server

Key benefits

  • Significant time and cost savings while eliminating human errors from routine activities
  • 5x increase in processing capacity when compared to manual execution
  • Robots enable consistent, highly efficient operations that result in higher customer satisfaction
  • Enabled end-users to perform value-added tasks and executed pre-determined workflows to assist them further
Case Study KeyPoints



    Digital Product Engineering

    Cloud Services

    Data & Analytics

    Intelligent Automation

    Cyber Security

    Build Operate Transfer

    Talent Solutions


    Banking & Financial Services

    Communication, Media
    and Technology

    Energy and Utilities


    Life Sciences



    Transportation and Logistics

    Travel & Hospitality

    Innovation @ Work

    Blogs and Insights

    Research and Whitepapers

    Case Studies


    About Us


    Strategic Partnerships

    Office Locations

    News and Events

    The Foundation


    Open Positions

    Life @ Innova Solutions
    Candidate Resource Library

    Let's Connect