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Improving operational efficiency and standardizing testing processes for a leading cable television provider using Business Intellingence


Client Background

The client is the third-largest cable television provider in the United States and serves more than 6.2 million customers


  • Client EBI sources data from various internal/third party applications and transforms aggregates, generates metrics as needed
  • Sourcing data from multiple systems results in data discrepancies and inconsistencies
  • The following problems were scoped for EBI team to address the following:
    • Existing workflows were not designed to support history loads
    • Inconsistencies in the Environment
    • Standardization of Processes


  • Modified Workflow: Identified and analyzed the workflows, modified it to support the history loads
  • Stabilized the Environment: Performed end-to-end analysis of the systems to analyze and fix the root cause for data discrepancies
  • Standardized Data Procurement and Data Validation Processes: Defined data procurement plans specific to the environment. Automated ETL load validations

Tools & Technologies

SQL Server, Informatica, Oracle, MySQL

Key benefits

  • Improved overall quality by analyzing the system, identifying technical flaws in existing designs
  • Modified and standardized the testing processes to suit client’s environment
  • Reduced costs by developing tools for ETL load validations
  • Provided a reliable and scalable architecture to meet the requirements
  • Improved the operational efficiency by reducing the  amount of time spent on preparing the information for decision making
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