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Migrated $84 million in revenue in less than one year to an integrated Oracle solution

 

Client Background

The client is America's fastest growing TV, Internet and Voice company

Challenges

  • The client was attempting to rapidly grow the commercial services business unit and quickly realized the need to find and implement a BSS/OSS infrastructure in order to capture and fulfillment sales order volume
  • In addition, the commercial product offerings were becoming more complex requiring a great need for detailed management of the fulfillment processes

Solutions

  • Our experts performed the evaluation, selection and subsequent implementation of a multi-million dollar BSS/OSS suite of integrated Oracle products that included:
    • Customer Relationship Management
    • Order & Inventory Management
    • Billing & Revenue Management
    • Robust Product Catalog
  • Team worked with the business stakeholders to identify over 1,800 key business requirements necessary to support sales lead management, order capture, quotes, contracts, service provisioning and activation, and post installation support
  • Managed the requirements gathering, requirements mapping, functional design reviews and approval
  • Facilitated the user acceptance and business readiness testing by writing test scripts with traceability back to the original business requirements

Tools & Technologies

Oracle

Key benefits

  • Improved order accuracy and efficiency while reducing costs
  • Migrated $84 million in revenue in less than one year to an integrated Oracle solution
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