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Case Study

An application that enables patients to consult a doctor over video/audio call to get a Medical Certificate issued

Client Background

The client is a clinically integrated network of physicians and healthcare providers who are committed to transforming care, and enriching patient experience.

Client Need

  • The client needed an application to enable patients to consult with a doctor over video/audio call to obtain medical certificates. 
  • The new application should be able to handle video/voice calls via browsers as well as mobile devices. 
  • The newly developed application had to be integrated within the user interface of an existing product with a separate deployment and server.  

Our Solution

  • Developed a solution with various features like:
    • A virtual waiting room (VWR) for doctor and patient
    • Patient assignment to the Doctor (on-demand booking) in a VWR,
    • Assign the virtual waiting room for doctor and patient (for pre-booking)
    • Connecting the doctor and patient through video and audio modes etc.
  • Created different API’s that help in the data flow among different applications integrated with the solution.
  • Used REST web services and AWS SQS as Integration mechanisms.

Key Benefits

  • Helped to reduce the time patients had to spend to get medical certificates. 
  • Enabled efficient use of doctor’s time to issue medical certificates from their desks/on the go. 
  • Easier integration with any existing applications or separate deployment as a service. 
  • Patients can download their medical certificates at any time along with the history. 

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