Innova Solutions > Build-Operate-Transfer > Multi Location Development Center

Multi-location Development
Center

Offered a BOT model to a healthcare customer and established captive
centers across APAC, EMEA and Americas

The client one of the largest, public listed healthcare technology companies in the United States. They provide software, analytics, network solutions and technology-enabled services that help customers obtain actionable insights, exchange mission-critical information, control costs, optimize revenue opportunities, increase cash flow and effectively navigate the shift to value-based healthcare.

The client helps deliver measurable value not only at the point of care, but also before, after, and in between care episodes.

Customer Need

Our client’s major challenges included

Intellectual capital retention
Cost optimization
Low attrition and high productivity
Enable transformation

Solutions Provided

The healthcare major engaged Innova solutions to set up a Multilocation development center in Taipei-Taiwan and Chennai-India, leveraging Innova’s build-operate-transfer (BOT) delivery model. Significant BOT milestones that we helped the client achieve include the following:

Payments Platform

A consumer-centric data model to support provider and payer payment solutions
On-boarded largest payor(Aetna within 4 months – rapid application dev
Processing 30,000 transactions, 2M turnover per month. Scalable to 100,000 transactions, 7M turnover per month

Communications Platform

Consolidated cost-effective communication system for providers and payers saving $20M+/Year
Target revenue generation of over $13M for simple payers and $100M for complex payers
Ability to support over 10M+ daily sheets

Intelligent Medical Networks Platform

Automation and standardization to improve turn around times for customer requests
25-30 % reduction in total annual IT/OPEX budget
$150M additional annual revenue from new capabilities
“near zero” customer touch migrations

Data platform

Integrated platform processing 30+ TB of data per month
Enabling AI and ML to be leveraged for preventive care

UI/UX Front End Development

Developed a white labeled dental connect portal for payers for providing support to their enlisted providers
Developed identity management portal to create a centralized identity store for all customer applications enabling the single sign on for the users (internal/external)

BI / Reporting / Visualization

BI dashboards built for medical networks, MedRX, MTS pricing, customer intelligence, payments, dental networks, product intelligence, etc.

Quality Assurance CoE

Accelerated automation: 15+ frameworks built, 28k tests automated across 50+ products – achieved 65% automation in less than 18 months
Performance engineering : performance test implemented in 35+ products
QMS process standardization: standardized E2E automation and performance process, 16 products E2E process implemented
Leveraged RPA methods and Innova cognitive framework to drive business value, operational efficiencies, cost savings and revenue enhancements
To-date, automated over 80+ processes e.g. remote access, USC bill hold report, reconciliations, finance functions – workflow, AR/AP, IT operations, help desk, on boarding and off boarding, provisioning, etc.
Team in agile – DevOps / TestOps mode

Benefits / Results

Established a fully-fledged HIPAA, PHI and PCI certified, dedicated Dev Center in Taipei and Chennai and ramped up to 400+ people in record time.

Payments platform: On-boarded largest payor with a rapid application delivery model (within four months); Processing payments worth $400M+ through the platform

Communications platform: Consolidated Cost-effective communication system for Providers & Payers saving $20M+/Year; Ability to support over 10M+ daily transactions

Intelligent medical networks platform: Automation and standardization to improve turnaround times for customer requests; 25-30 % reduction in total annual IT/Operational OPEX budget; $150M annual revenue from new capabilities; “near-zero” customer touch migrations

Integrated data platform : Currently processing 30+ TB of data per month; Enabled AI and ML to be leveraged for preventive care

Aligned the processes and procedures of development and production/maintenance life cycle to achieve best practices between client and Innova

Metrics driven dashboards (engagement level, group/application level)

Executive report – “Business on one page” – provides a summary view of projects health (scope, risk, schedule), attrition, recruitment, SLAs, financials, and a milestone

Created various processes for program operations that include IT support, HR, admin, and finance (HR MIS Report, Dashboards, ER reports, Operational meetings, etc.)

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