Established a fully-fledged HIPAA, PHI and PCI certified, dedicated Dev Center in Taipei and Chennai and ramped up to 400+ people in record time.
Payments platform: On-boarded largest payor with a rapid application delivery model (within four months); Processing payments worth $400M+ through the platform
Communications platform: Consolidated Cost-effective communication system for Providers & Payers saving $20M+/Year; Ability to support over 10M+ daily transactions
Intelligent medical networks platform: Automation and standardization to improve turnaround times for customer requests; 25-30 % reduction in total annual IT/Operational OPEX budget; $150M annual revenue from new capabilities; “near-zero” customer touch migrations
Integrated data platform : Currently processing 30+ TB of data per month; Enabled AI and ML to be leveraged for preventive care
Aligned the processes and procedures of development and production/maintenance life cycle to achieve best practices between client and Innova
Metrics driven dashboards (engagement level, group/application level)
Executive report – “Business on one page” – provides a summary view of projects health (scope, risk, schedule), attrition, recruitment, SLAs, financials, and a milestone
Created various processes for program operations that include IT support, HR, admin, and finance (HR MIS Report, Dashboards, ER reports, Operational meetings, etc.)