The client is a leading provider of media, content, connectivity, and data analytics to markets across air, sea and land. The client offers a fully integrated suite of rich media content and seamless connectivity solutions to airlines, cruise lines, commercial ships, high-end yachts, ferries, and land locations worldwide. With approximately 1,400 employees and 50 offices on six continents, the Company delivers exceptional service and rapid support to a diverse customer base.
Our Client’s major challenges included :
Low attrition and high productivity
Drive the modernization and transformation across its legacy platforms
Cloud enablement & application refactoring
Monolithic to microservices architecture
RPA and process automation
Enterprise tools development, integration and support
Oracle EBS, HCM, salesforce, atlassian product suite etc.
Control and manage attrition
Retain and institutionalize domain knowledge.
Improve productivity through extended coverage, process maturity (agile/scrum) and best practices.
Control, optimize and reduce IT cost
Control on intellectual capital
The client was engaged with a multitude of global service providers to help them in various IT projects. In 2018, Innova’s cloud services team partnered with the client to perform a global technology assessment. The project subsequently resulted in a global technology integration project between various enterprise application platforms like Oracle, Salesforce, Kofax to enable a seamless ‘Quote-to-Cash’ process across all their product offerings.
Following the success of this project, and upon demonstrating our capabilities in technology transformation and Managed Services Model, the client engaged us to set up a Development Center in Chennai-India, leveraging our build-operate-transfer (BOT) delivery model. The Scope of the Engagement covered the following line items:
Quality engineering & automation
24X7 Application & infrastructure operations
Enterprise applications development, support & maintenance
Implementation of discretionary & strategic projects using Flex Team Structure for the clients’ core business areas like Finance, Content Distribution, Maritime
Research and development
Our significant solutions as part of the BOT included:
Streamlined digital content management
Single integrated platform across numerous global locations
Next Gen digital content management system