The client is a leading provider of media, content, connectivity, and data analytics to markets across air, sea and land. The client offers a fully integrated suite of rich media content and seamless connectivity solutions to airlines, cruise lines, commercial ships, high-end yachts, ferries, and land locations worldwide. With approximately 1,400 employees and 50 offices on six continents, the Company delivers exceptional service and rapid support to a diverse customer base.

Customer Need

Our Client’s major challenges included :

Control on intellectual capital
Cost optimization
Low attrition and high productivity
Drive the modernization and transformation across its legacy platforms
Cloud enablement & application refactoring
Monolithic to microservices architecture
CICD automation
RPA and process automation
Enterprise tools development, integration and support
Oracle EBS, HCM, salesforce, atlassian product suite etc.
Control and manage attrition
Retain and institutionalize domain knowledge.
Improve productivity through extended coverage, process maturity (agile/scrum) and best practices.
Control, optimize and reduce IT cost

Solutions Provided

The client was engaged with a multitude of global service providers to help them in various IT projects. In 2018, Innova’s cloud services team partnered with the client to perform a global technology assessment. The project subsequently resulted in a global technology integration project between various enterprise application platforms like Oracle, Salesforce, Kofax to enable a seamless ‘Quote-to-Cash’ process across all their product offerings.

Following the success of this project, and upon demonstrating our capabilities in technology transformation and Managed Services Model, the client engaged us to set up a Development Center in Chennai-India, leveraging our build-operate-transfer (BOT) delivery model. The Scope of the Engagement covered the following line items:

Research and development
Product development
Quality engineering & automation
24X7 Application & infrastructure operations
Enterprise applications development, support & maintenance
Implementation of discretionary & strategic projects using Flex Team Structure for the clients’ core business areas like Finance, Content Distribution, Maritime

Our significant solutions as part of the BOT included:

Streamlined digital content management

Next Gen digital content management system
Single integrated platform across numerous global locations

ERP System Consolidation

Consolidated multiple ERP systems into a single Oracle ERP platform (MS great plains, dynamics, manual spreadsheets, Oracle )
Consolidated multiple CRM systems (Dynamics, Salesforce) into Salesforce)

Content Management Operations

Content scheduling & packaging
Content editing (i.e.: movie) based on customer preference (no sex or violence etc.)
Language editing & dubbing for multi-language support
Content curation content to fit screen sizes and quality/HD (over 30+ IFE screen size in use)
Customer support
Rights management (In and Out)

Data Lake set-up

Set-up the data lake providing visibility and reporting into client’s financial health
Easy access to all data coming from internal & external sources in one place
Provided an automated data acquisition process

Benefits / Results

Reduced manual processes by 100%

Centralized rights / Content buying – reduced global costs by over $20 mil/year

Improved time to market with edits and curation

Eliminated most all customer penalties due to service gaps

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