Client is the world’s leading inflight entertainment and connectivity provider, focused on the collection and analysis of large amounts of commercial aircraft operational data globally, from sources such as global flight information systems, schedules, ADS-B, and proprietary information sources. Client used the cloud to store daily flight profiles and track individual commercial aircraft.
Our client operated a business unit which acquired, curated, and distributed packaged media content to airlines and cruise lines globally. In addition, customer expectations were changing quickly.
Demand for faster turnaround, refreshed content on more aggressive schedules, larger volumes of content, and client self-service were setting high expectations for the client.
The impact of all of the above was poor customer service, delayed deliveries, errors in packaging, and absorption of countless financial penalties, due to missing contracted SLA’s.
After doing a deep study of the customer needs, Innova delivered the following:
Designed process and technology architecture to support a true single, integrated global digital supply chain
Worked with business to define potential future state business process and outcomes
Evaluated and selected appropriate tools and technologies from which the integrated digital supply chain was designed and built
Piloted multiple customer processes to validate and refine processes and tools
Implemented the same with 4 key customers within 9 months and extended it over the next 12 months