Client is the world’s leading inflight entertainment and connectivity provider, focused on the collection and analysis of large amounts of commercial aircraft operational data globally, from sources such as global flight information systems, schedules, ADS-B, and proprietary information sources. Client used the cloud to store daily flight profiles and track individual commercial aircraft.
Customer Need
Our client operated a business unit which acquired, curated, and distributed packaged media content to airlines and cruise lines globally. In addition, customer expectations were changing quickly.
Demand for faster turnaround, refreshed content on more aggressive schedules, larger volumes of content, and client self-service were setting high expectations for the client.
The impact of all of the above was poor customer service, delayed deliveries, errors in packaging, and absorption of countless financial penalties, due to missing contracted SLA’s.
Solutions Provided
After doing a deep study of the customer needs, Innova delivered the following:
- Designed process and technology architecture to support a true single, integrated global digital supply chain
- Worked with business to define potential future state business process and outcomes
- Evaluated and selected appropriate tools and technologies from which the integrated digital supply chain was designed and built
- Piloted multiple customer processes to validate and refine processes and tools
- Implemented the same with 4 key customers within 9 months and extended it over the next 12 months
Benefits / Results
- Reduced content curation time from weeks to minutes by reducing resource load to 50%
- Improved customer scheduling and planning, integrated with packaging and delivery to reduce end to end order to delivery from 6 weeks to 5 days
- Improved client’s ability to assimilate additional customers without adding headcount or infrastructure costs
- Reduced customer service complaints by 75%
- Increased visualization of supply chain via real –time dashboards and reporting – proactively manage service levels and respond to anomalies
- Utilized integration architecture across the enterprise to further integrate with core systems and enterprise services
You have a dream?
We have a way to get you there.
Let’s connect and see how we help companies just like yours.
