The unprecedented growth in today’s Enterprise IT Infrastructure creates heavy demands on IT Operations: we understand your productivity, corporate revenue, and brand reputation are all tied to service quality. Innova’s Trusted Operations Partner team is focused on delivering value to your business through three main categories of ITIL-defined Services: Incident Management, Service Request Fulfillment, and Application Release Management.
At the heart of Innova’s Operations service offerings are automation, orchestration and configuration management, provided through our operations platform: an integrated toolset comprised of version controlled Availability and Performance Monitoring dashboards, knowledge management, and ticketing that plugs directly into industry standard configuration management tools such as Ansible, Chef, and Puppet.
Cognitive Operations Services’ Benefits
- Estimated saving of at least 30% in operations cost
- Business Views and Management Reporting for faster decision making
- Tools Consolidation – to save on licenses and tools infra management effort
- Task Automation to reduce human intervention and bring in efficiency
- Service delivery in line with ITIL best practice