Innova Solutions understands that your company’s productivity, revenue and brand reputation are all dependent on maintaining high levels of service quality. While the increasing adoption of cloud platforms has delivered greater capabilities, market responsiveness and agility, this has come with a corresponding increase in operational complexity and cost. That complexity and cost adds new risk.

Innova’s Trusted Operations Partner team has been created to provide high quality, cost saving IT Managed Services for your company’s infrastructure on the back-end to free your teams to focus more on your customers and the front-end. The core of Innova’s IT Managed Services offerings center around ITIL-compliant processes; extensive automation; and experienced, cloud-certified service professionals.

Our Nephele Technical Operations Platform provides an integrated dashboard which displays status and metrics from a full suite of integrated, best-of-breed tools to monitor and maintain your technology infrastructure with a high degree of reliability. This is complemented by our packaged solutions offering services such as Continuous Compliance and Containerization Enablement.

Our customers typically see at least a 30% savings in IT operations; service level improvements; increased responsiveness; improved service quality and reduced risk from automation of operations processes; consolidated business views and timely management reporting for faster and more accurate decision making.

 
  • Full support across the entire infrastructure environment
    • 24x7 support
    • AWS, Azure and on-prem
    • Level 1, Level 2 and Level 3 Service Desk
    • Specialists available for custom tool development and writing technical documentation
  • Broad array of technologies supported
    • Windows and Linux/Unix compute
    • Database
    • Storage and Backup
    • Collaboration and Business Productivity
    • Data and Voice Networking
  • Broad experience and expertise
    • Deep bench of cloud-certified professionals
  • Nephele Platform
    • Integrated collection of best of breed tools for technical operations management
    • Performance and availability monitoring with integrated Configuration Management
  • Service Request Fulfillment
    • Flexible mechanisms for request submission
  • ITIL-compliant processes and service delivery
    • Incident Management
    • Event Management
    • Problem Management
    • Performance and Availability Monitoring
    • Release and Deployment Management
    • Knowledge Management
  • Continual Service Improvement
    • Regular feedback loop
  • DevOps practices and toolsets
    • CI/CD processes and organization
    • Automated Configuration Management
    • Infrastructure-as-Code
  • Strong Governance
    • On-site Service Delivery Management
    • Service Level management
    • Detailed metrics reporting
    • Clear escalation processes and timeframes
  • Flexible Support Models
    • Onshore/offshore
    • Dedicated/shared
    • Additional project-based support
 
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